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  • Serenity Now! Managing Emotional Labor in the Local Government Workplace

    Serenity NowFans of the show Seinfeld may remember the episode where Frank Costanza (George’s father) tries a new approach to keeping himself calm. When his blood pressure is on the rise, he is supposed to say to himself “Serenity Now”. But instead of saying it calmly, he shouts it. Like, “SERENITY NOW! Read more »

  • Boosting Employee Survey Response Rates

    Response rates are one of the most important criteria for evaluating employee survey results. The higher the response rate, the more confident you can be that your survey results apply to the workforce as a whole. That makes sense: a survey that yields a 60% response rate is more likely to accurately reflect the perspectives of employees across an organization than one that yields a 25% response rate. Read more »

  • Worklife Balance Is Not a Myth

    Wikipedia shares the following definition for work-life balance: 200“a concept including proper prioritizing between “work” (careerand ambition) and “lifestyle” (healthpleasureleisurefamilyand spiritual development/meditation)”. If we lived in a generic world, this definition would cover most of us. However, we live in a world that has innumerable nuances, and “balance” means different things to different people. Like most buzz words, work-life balance has taken on a life of its own; and an employer and employee can both use the phrase correctly with two totally different meanings. Read more »