Posts on Organizational Development

Engaging Local Government Employees

Monday, October 10th, 2016

Employee engagement is a popular concept with a wide variety of meanings. One definition we use in academic research focuses on the energy, focus and dedication that employees bring to a job. Researchers have found employees who say they are engaged are less likely to say they are planning to leave the organization and more […]

Serenity Now! Managing Emotional Labor in the Local Government Workplace

Friday, April 1st, 2016

Fans of the show Seinfeld may remember the episode where Frank Costanza (George’s father) tries a new approach to keeping himself calm. When his blood pressure is on the rise, he is supposed to say to himself “Serenity Now”. But instead of saying it calmly, he shouts it. Like, “SERENITY NOW!

Boosting Employee Survey Response Rates

Friday, March 4th, 2016

Response rates are one of the most important criteria for evaluating employee survey results. The higher the response rate, the more confident you can be that your survey results apply to the workforce as a whole. That makes sense: a survey that yields a 60% response rate is more likely to accurately reflect the perspectives […]